Field Service Engineer / Specialist 80 – 100 % (f/m/d)

True to the vision “We drive innovation to improve people’s lives”, the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

Hamilton Medical is a leading manufacturer of intelligent ventilators. Whether in ICUs, during emergency rescue transport or an MRI scan – our solutions cover a multitude of patient groups, applications and environments.

How you can make a difference:

• Plan, schedule and perform service visits with end user according to regional responsibility
• Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer
• Perform electrical safety test according to EN62353
• Recording customer complaints with full information and documentation in the complaint management system
• Liaise with back office and sales department
• Provide technical training to users as required
• Perform remote troubleshooting
• Carry out stock takes and maintain car stock/inventory accurately
• Act as company ambassador when visiting customers
• Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately
• Give technical support to sales/marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.

That’s what you bring along:

• Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable roles
• Technical expertise in electronics, electromechanics and/or biomedical engineering and related experience in field-support and technical service activities an advantage
• Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices
• High customer focus and service skills with positive attitude and ability to communicate with all stakeholders clearly and tactfully
• Solid experience in building and maintaining business relationships with customers and partners as well as understanding customer needs
• Good computer literacy, standard operating systems and Microsoft Office applications
• Experience with complaint management systems an advantage
• Natural persuasiveness and good presentation skills combined with a proactive service attitude
• Experience with clinical workflows and processes would be advantageous
• Valid driving licence
• Speaks/writes/reads English and German (fluent or native speaker), other languages an advantage
• National travel requirements up to 50%

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at jobs@hamilton.ch with the following details:

Reference: JR-4609-fjm/Contact: Ilaria Cerullo

Applications by post or e-mail can unfortunately not be considered.