ICT Supporter

True to the vision “We drive innovation to improve people’s lives”, the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

Hamilton Central Europe is located in Timisoara, Romania and develops and produces microliter syringes, needles, dosing pumps, pipetting modules and accessories for analytical and research laboratories, as well as accessories for medical devices used in intensive care units. In addition, we provide financial accounting services for the Hamilton companies.

Job Description:

• First-level support, troubleshooting and administrative tasks of the entire ICT infrastructure in Romania
• Fault acceptance, error analysis, problem solving and support with the users of the relevant departments (on-site, via telephone, e-mail and remotely)
• Cooperation/Interface with the ICT Service Desk department in Switzerland
• Responsible for installation, configuration and monitoring of new and existing ICT equipment (ex. PC, notebooks, printers, Zebra hand scanners)
• Responsible for the technical on boarding or off boarding, management and maintenance of employee accounts and equipment
• Responsible with ICT equipment inventory
• Responsible for the communication with local providers for equipment (in terms of warranties or repairs), internet and telephony, at technical level
• Support and advise to employees regarding all technical inquiries
• Assisting users of the various departments in developing specifications and requirements or recommendations when third party equipment is purchased (ex. a production machine which needs connection to the internal network)
• Stand-by service for emergency duties

Professional experience & skills desired to have:

• Graduation in technical university (preferable Computer science)
• 2 years professional experience in the field of ICT service desk
• Experience in Microsoft environment (Win10/11, Office pack)
• Experience in a ticketing management solution (ex. ServiceNow ITSM, Jira)
• Good hardware and software knowledge (PC, notebooks, printers, mobile devices)
• Good knowledge in Active Directory Users and Computers and Microsoft Configuration Manager Console (SCCM)
• Analytical and solution-oriented way of working as well as independent action and strong networked thinking
• Excellent communication skills with the ability to communicate with people from various hierarchy levels
• Friendly, team open-minded, flexible and reliable
• Fluent in English (writing and speaking)
• Good German skills are an advantage

How to apply:

Send us your resume at jobs.hce.ro@hamilton-ce.com or via the "Apply" button below.

Obtain more information via telephone +40356 635 056 / +40725 707 005

Only suitable candidates will be contacted for interview. Please note that your resume will be entered in our database and may be used in further recruitment projects.