Technical Customer Support Coordinator 80 – 100 % (f/m/d)

True to the vision “We drive innovation to improve people’s lives”, the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

At our site in Eindhoven , we sell state-of-the-art process measurement technology for customers in the biopharmaceutical, chemical and brewery industry, as well as pipetting robots to automate liquid handling processes for the pharmaceutical and food industry through to cell and DNA research.

How you can make a difference:

The Technical Customer Support Coordinator is our first point of contact towards customer satisfaction. Working directly with our customers to resolve technical and application related issues remotely.  This support position responds to, resolves and escalates incoming technical and application issues and requests. Submitted by phone or e-mail with a focus on customer excellence standards and high customer satisfaction.

After comprehensive technical and application/software training, your duties will include the following activities:

• Resolve technical service and application related requests

• Open and maintain customer and partnering accounts

• Evaluate customer data and support requests via phone, email or trendsetting remote technologies

• Handle complaints and provide appropriate solutions or alternatives within a defined timeframe

• Act as a consultant for our customers – recommend potential service products or services

• Keep records of customer interactions

• Prepare product or service reports

• Support dispatching process for local service resources 

• Support local technical and application administration

• Work with the direct line manager to ensure proper customer service is being delivered

That’s what you bring along:

• Degree in Engineering, Bio-Engineering, Electronics or equivalented degree compatible with the job profile

• Professional experience in the industrial environment of the pharmaceutical industry, ideally in Life Science industries, is beneficial

• Previous experience in a similar position and lab automation is considered as a plus

• Analytical and troubleshooting mindset

• Verbal and written communication authority

• Structured and methodical way of working

• The ability to remain professional under pressure

• Initiative and flexible personality for creative and customer-oriented solutions

• Ability to deal with multiple requests without being overwhelmed

• Strong Dutch and English language skills are essential, French is a big plus

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at jobs@hamilton.ch with the following details:

Reference: JR-4712/Contact: Donata Caillé

Applications by post or e-mail can unfortunately not be considered.