Technical Support Engineer 80 – 100 % (f/m/d)

True to the vision “We drive innovation to improve people’s lives”, the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

Hamilton Medical is a leading manufacturer of intelligent ventilators. Whether in ICUs, during emergency rescue transport or an MRI scan – our solutions cover a multitude of patient groups, applications and environments.

How you can make a difference:

• Have a good knowledge of technical and customer Support

• Perform the triage of customer complaints

• Provide a report on request to the technical details of specific complaints

• Help with practical insights during the technical training

• Introduce new technologies on the field organization and provide feedback

• Explain our customers professional technical services from Hamilton

• Understand the sales perspective of the technical support services

That’s what you bring along:

• Bachelor’s degree in Biomedical Engineering or Electrical Engineering with a strong affinity for technology and processes or equivalent combination of education and experience in a similar role

• Minimum of 5 years' experience in a technical support or technical service organization in the medical device industry with proven success in a similar role such as Support Engineer, Service Engineer, Senior Support Engineer, etc.

• Recognized technical expertise in electronics, electromechanical and/or biomedical engineering

• Solid experience in coordinating and executing technical support projects such as product improvement projects, new product launches, lifecycle development projects, product technical training programs, ideally in the medical device and/or pharmaceutical industry

• Experience in reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices

• Background in post-market-surveillance and health hazard evaluation processes including Periodic Safety Update Reports (PSUR)

• Demonstrated knowledge of CAPA processes

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at jobs@hamilton.ch with the following details:

Reference: JR-4869-fjm/Contact: Aileen Hollmann

Applications by post or e-mail can unfortunately not be considered.